It starts by asking questions. And ends by asking more questions.
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Tag: customer
Storytelling, Digital Transformation, Customer Experience… and You: Contently’s Joe Lazauskas on Marketing Smarts [Podcast]
Joe Lazauskas, head of marketing at Contently, shares advice on using storytelling for content marketing and successfully managing digital transformation. He also discusses the resurgence of interest in customer experience. Read the full article at MarketingProfs
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How to Deliver More Authentic Customer Experiences
You may not be able to control what your customers say about you, but you can certainly influence it.
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Be Your Own Customer Before You Launch a Product
The many advantages of building and growing a business based on fulfilling your own needs.
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Closing the Gap Between Brand Promises and Customer Trust
Here are four questions every company should ask before marketing for consumer bucks.
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Tired of Waiting for Customer Responses? Start Text Messaging to Get Ahold of Anyone, Anywhere in Real Time.
The world is full of spam. Don’t let your business’s message be part of it.
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How to Use Business Text Messaging to Reduce Customer Acquisition Costs
A business text message, believe it or not, has a 98-percent-open rate.
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This Platform Streamlines Your Customer Management
Show your customers how much you care with HelpCrunch Customer Platform.
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5 Customer Service Rules to Boost Your Profit by 18 Percent
Utilize innovative solutions and technology to engage and retain your customers.
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Signs a Customer Is About to Leave — and How to Prevent It
Churn proof your business by paying attention early.
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Customer Intent Has Changed. Have You?
With mobile capabilities in hand, consumer interest can shift to intent almost immediately.
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Customer Experience Is How You Can Differentiate Your Brand
Customers have nearly limitless choices. How you treat them is more important than marginal differences in price.
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The $62 Billion Reason to Improve Your Customer Experience
There’s a huge payoff to having a culture focused on outstanding customer experience. To get there, you need to do these four things.
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Keeping up With the Ever-Changing Customer Means Updating Offerings and Taking Advantage of Technology
Miller Heiman Group President and CEO Byron Matthews reveals how his company had to embrace change and learn to evolve quickly.
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Why Offering Value to the Customer Is at the Top of This Marketer’s Priorities
Jack McAlpin explains how his company consistently thinks of the needs of its audience.
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A Customer Data Platform Picks Up Where CRM Leaves Off
At last, there is a way to pull all the data together for deep, actionable, behavioral insights..
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Customer Experience Surveys? They Don’t Have to be a Pain.
Here are some strategies for getting customers to offer up the information you really need, about their experience.
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